Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at redcircle.screenprint@gmail.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marco.see@virgin.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marco.see@virgin.net.

Return and Refund Policy for Screen Prints and Frames

 Satisfaction Guarantee:
We take pride in the quality of our screen prints and frames. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

Eligibility for Returns:
- Returns must be initiated within 14 days of receiving your order.
- Screen prints and frames must be in their original condition, without any signs of use, damage, or alterations.
- Custom-framed prints or personalized items are non-refundable unless they arrive damaged.

Return Process:
- To start a return, please contact our customer service at [email/contact information] with your order number and reason for the return.
- After approval, we will provide return instructions, including a return shipping address.
- Please ensure the screen print and/or frame is securely packaged in its original packaging, or in similarly protective packaging, to prevent damage during transit.

Refunds:
- Once the returned items are received and inspected, a refund will be issued to the original payment method.
- Please allow 5-7 business days for the refund to be processed after we receive your return.
- Original shipping costs are non-refundable unless the return is due to an error on our part or the product arriving damaged.

Damaged or Defective Items:
- If your screen print or frame arrives damaged or defective, please contact us immediately with photos of the damage and your order number.
- We will arrange for a replacement or a full refund, including any return shipping costs.

Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

Non-Returnable Items:
- Custom-framed screen prints or personalized items.
- Items marked as final sale.

 Return Shipping Costs:
- Return shipping costs are the responsibility of the customer, except in cases of damaged or defective items, or errors in the order on our part.

Contact Us:
If you have any questions or need assistance with your return, please reach out to our customer service team at [email/contact information]. We’re here to help!